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Case study
  |  Concept project

Make Merri

Building the foundation of a unified brand experience for Make Merri.

Services

Concepts

 • 
Brand strategy
 • 
Logo design
 • 
Brand identity
 • 
Brand style guide

Overview

Make Merri is a Vancouver craft studio with a strong focus on creating cute, fun, and useful crochet items. Not to brag, but customers love their products. Merri, the owner of Make Merri, is a bit of a celebrity at various local craft markets and her pop-up markets at MUJI.

However, the look and feel of the brand were inconsistent across different media, and this could be a hurdle at a time when they were considering expanding their business. Make Merri needed a unified identity that was instantly recognizable while maintaining the warm, genuine and fun vibe that customers had come to know and love.

Challenge

Create a unified identity for Make Merri that further connects customers to the brand both online and in stores.

Solution

A unique logo and visual identity that resonates with Make Merri’s customers, and a style guide that makes it easy to consistently apply the new look across all customer touch points.

Full story

Brand Strategy Workshop

The process began with a series of insightful workshops. Working closely with the client, we explored the brand’s culture, customers, voice, feel, and more.

In the end, we distilled the core pillars of the brand into Merry, Fun, Genuine, Good Vibes, and Joyful.

Through this exploration, we were also able to develop three distinct customer profiles to represent a range of Make Merri’s existing customers and potential audiences. They allowed us to look more directly at their needs and aspirations so that we could deliver solutions with clear goals in mind.

Visual Identity

After gaining insight into brand attributes and customer needs, we transformed words into visuals through a series of stylescapes. These stylescapes, each reflecting the brand attributes uniquely, were presented to the client. One was chosen to lay the groundwork for the visual identity and was further enhanced with graphic elements from the other two.

The approved final stylescape became the definitive visual guide for developing specific visual identity elements.
Stylescapes are curated and edited mood boards — a cohesive series of images sourced from the web and put together to tell a brand’s story. They are tools used to set the visual direction for an identity. This step typically involves little to no design work done specifically for the client.

Brand Logo

With the visual direction approved, we began to explore logo options that would work well with the overarching identity while also reflecting the brand attributes. During a client meeting, we jointly decided that integrating the Make Merri name into the logomark would give the logo the appearance of a stamp, enhancing versatility across applications such as price tags, wall decals, the website, and social media.

The logo was developed after a series of iterations: a vibrant combination of yarn, smiles, and a sprinkle of magic.

A mostly pastel colour palette was developed to to reflect the colour of Make Merri’s products, while also looking joyful and comforting.

Style Guide

Once everything was approved, a brand style guide was created:

A document that covered a wide range of topics when it came to consistently applying Make Merri’s visual identity across print and digital media.

Logo usage, voice and tone of communication, brand colours, layout, and more. This was the document that the client, as well as internal designers or external partners, would refer to when working on the visual execution of the Make Merri brand.

The Outcome

At the end of the project, the client had a toolkit that allowed them to deepen Make Merri’s connection with their customers. A fresh and inviting logo that resonated deeply with the brand’s essence. A dynamic and versatile visual identity designed to weave consistency into every customer interaction. Finally, a comprehensive brand style guide that provided Make Merri and their partners with the tools and insights to effortlessly maintain the compelling new identity, and ensure a delightful brand experience at every touch point.

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